Within the depths of covid-19 pandemic, an individual in dire straits became to the final folks that might listen them out: the Federal Industry Fee.
“I had my paycheck direct deposited into Robinhoods new money control account. Identical to a typical financial institution receives a commission use debit card, smartly I were given paid final Friday June 12, 2020 and feature now not been ready to make use of my debit card withdrawal finances or switch any cash to my different banks. I’ve overlooked my automobile fee, dentist appointment, I owed $252.00 and were given declined. Utterly embarrassing to mention the least, plus my different expenses are due,” the individual wrote in a grievance got via Gizmodo.
The lack to withdraw cash from Robinhood accounts for prolonged classes of time used to be a not unusual grievance from customers. There have been additionally individuals who stated they had been hacked after which was annoyed that Robinhood used to be unresponsive once they attempted to get to the bottom of the problem. Some customers who say they had been hacked even claimed they misplaced 1000’s of greenbacks once they couldn’t achieve Robinhood about the problem.
Robinhood, an internet inventory buying and selling corporate price $9.7 billion as of press time, boasts over 17 million individuals who industry shares and cryptocurrency on its app. It’s a shockingly widespread retail buying and selling platform within the U.S., and lots of of its customers are newbie investors. Some customers struggled with what they stated issues of Robinhood’s product within the early months of the coronavirus pandemic, already a financially tenuous length. We got lawsuits filed with the Federal Industry Fee about Robinhood throughout that point.
Gizmodo submitted a Freedom of Data Act (FOIA) request with the Federal Industry Fee for client lawsuits filed about Robinhood that quilt the length from mid-2020 till mid-2021, simply prior to the corporate went public in July of that 12 months. The FTC discovered 3,081 lawsuits, however handiest launched 200 of the ones to Gizmodo underneath its responsibilities to agree to FOIA regulation. Personal data, together with the identities of the folks making lawsuits, used to be redacted via the FTC, this means that Gizmodo used to be not able to touch the shoppers. However we’re publishing a small pattern of the lawsuits so that you can spotlight patterns that time to bigger issues, simply as we have now with different firms like Binance, Tinder, Venmo, Hire-A-Heart, AirBNB, and Fair Corporate, to call a couple of.
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One of the crucial not unusual lawsuits about Robinhood used to be an lack of ability to succeed in anyone with the corporate’s customer support group. Robinhood handiest offered telephone reinforce in October of 2021, so it used to be not unusual for folks with lawsuits to be not able to succeed in any individual, in step with the FTC paperwork we got. Robinhood is acutely aware of the problem, the corporate instructed Gizmodo, and has labored to ameliorate it with a 24/7 hotline.
The corporate’s observation reads, “We’re dedicated to being there for patrons when they want us, which is why final 12 months we offered 24/7 telephone reinforce throughout the Robinhood app. Since 2020, when a few of these lawsuits had been filed, we’ve invested closely in telephone reinforce, programs steadiness, and safety processes. We’re dedicated to supporting our shoppers and providing a secure revel in, and we’re assured that the stairs we’ve taken over the last two years put us in a robust place to serve our rising buyer base.”
Some other routine grievance comes to folks being not able to promote a given inventory whilst its worth tanked available on the market. This factor, as you’ll believe, is troubling as it prevents folks from minimizing their losses.
In a single grievance, the final in this record, anyone who stated they’re serving within the U.S. army at Guantanamo Bay, Cuba had their account locked over “suspicious” transactions from Cuba. The provider member complained that it used to be “clearly” them, however you’ll know how Robinhood would to find inventory trades coming from Cuba to be suspicious. Venmo had a an identical drawback with transactions that discussed Cuba.
Once more, we couldn’t independently examine the claims made via customers to the FTC, but if taken within the combination, we consider they assist supply a snapshot of not unusual problems with Robinhood prior to it went public. One of the most lawsuits under had been frivolously edited for spelling and clarity.
“I perceive the marketplace will also be risky, however this used to be Robinhood refusing to honor trades of people that bought the inventory legitimately.”
On Might twenty sixth I bought a inventory (invvy) once I spotted it mountaineering the charts. Inside half-hour of acquire, throughout buying and selling hours, invvy peaked at $40 a percentage and at the moment Robinhood determined they not sought after to reinforce that inventory. Via making that call, they blocked investors who bought in nice religion from promoting their stocks of the inventory. Throughout this blackout length, invvy inventory began losing dramatically whilst customers had been left retaining inventory they couldn’t promote. When Robinhood in spite of everything allowed the sale of the inventory, it had fallen from $40 a percentage all the way down to $16.00, and I used to be compelled to promote at a loss. Even throughout the blackout length I attempted to do a prevent loss sale for $36.00 a percentage, and Robinhood rejected my sale. As an investor the variation between my rejected sale and when i used to be in spite of everything allowed to promote used to be $900 (+600 to -300). I contacted customer support two times and feature gained not anything in 2 weeks, now not even a “we’re having a look into this”. I perceive the marketplace will also be risky, however this used to be Robinhood refusing to honor trades of people that bought the inventory legitimately. I don’t assume an organization in the midst of day buying and selling can simply come to a decision they don’t need to honor inventory trades that they had been honoring an hour in the past, to forestall traders from earning profits. Since Robinhood has given no reaction to customer support emails, or tweets, or anything else relating to this factor, I’ve to think that Robinhood may do that at some point to some other inventory they don’t need to pay out.
“They’re robbing me”
They took my deposit and limited my account in each method. I cant purchase, I promote, I will’t switch the cash out both. they principally instructed me that i owe them the cash which is whole non sense. I by no means borrowed anything else. They’re robbing me.
“I’ve a protracted place of BTC but if I attempt to promote any amount, I am getting the mistake…”
I will’t promote anything else on Robinhood. I’ve a protracted place of BTC but if I attempt to promote any amount, I am getting the mistake “You wouldn’t have permission to accomplish this motion.” I’ve contacted Robinhood thrice however regardless of them pronouncing they’re going to reply in 1-3 trade days, they have got now not. That is my cash at the line so it’s very alarming they’re being unresponsive and feature this kind of blatant factor with their platform.
“I’ve overlooked my automobile fee, dentist appointment, I owed $252.00 and were given declined”
I had my paycheck direct deposited into Robinhoods new money control account. Identical to a typical financial institution receives a commission use debit card, smartly I were given paid final Friday June 12, 2020 and feature now not been ready to make use of my debit card withdrawal finances or switch any cash to my different banks. I’ve overlooked my automobile fee, dentist appointment, I owed $252.00 and were given declined. Utterly embarrassing to mention the least, plus my different expenses are due. My cash is in there they haven’t stolen it. I’m simply now not ready to make use of it.
“I haven’t been ready to withdraw it for a for weeks.”
Robinhood has disabled my account from retreating cash to my financial institution. I’ve $1,446.95 settled withdrawal (money) in my brokerage account and I haven’t been ready to withdraw it for a for weeks. I’ve attempted contacting them a couple of occasions over the similar length and so they haven’t spoke back as soon as. My account has been verified and ready to withdrawal money into my financial institution but if I do it say error account withdrawal disabled, why am I not able to withdraw my cash now? I would like my account unlocked so I will withdraw my cash.
“Robinhood’s reinforce group is the usage of this pandemic as an excuse to be lazy and careless with their shoppers.”
Robinhood is a monetary products and services corporate that gives a cellular app and site the place folks can put money into shares, ETFs, and choices. I these days have an account with them, alternatively on Thursday June eleventh, 2020, the app logged me out with out my doing. I attempted to log again in, alternatively they asked a Two-Issue Authorization code, or an Emergency Again-Up code. Sadly, my account used to be hooked up to my previous telephone quantity, and I’ve had the account for this kind of very long time that I don’t recall them offering me an Emergency Again-Up code. I despatched a message to Robinhood’s reinforce group that very same day on June eleventh, 2020 at 8:42PM, case quantity: [redacted] They despatched me an automatic replace to my e-mail pointing out that they gained my message, alternatively they mentioned “our reaction time to you can be not on time. With the coronavirus outbreak, COVID-19, we’ve needed to regulate how we perform for the reason that well being and protection of our group and shoppers is our first precedence.”
I waited an afternoon, and used to be shocked that they nonetheless have now not spoke back again to me, so I despatched every other message to them on Friday, June 12, 2020 at 8:30AM, case quantity: [redacted]. On Sunday, June 14, 2020 I nonetheless didn’t obtain a unmarried reaction from Robinhood’s reinforce group. I began to grow to be annoyed and nervous as a result of I’ve over $2,000 invested with them. I despatched every other message to their reinforce group at 11:20 AM, case quantity: [redacted]. On Tuesday, June sixteenth, 2020 I was drained in their video games and despatched a message to their reinforce group once more, pointing out that if they didn’t reply to any of my instances, I can record a grievance to the BBB. As of late is Friday, June nineteenth, 2020 and now I’m writing to you. I’ve been contacting a number of other firms for reinforce throughout this pandemic, and I haven’t had any unmarried factor with their reinforce groups. Robinhood’s reinforce group is the usage of this pandemic as an excuse to be lazy and careless with their shoppers. I doubt at this level they even HAVE a customer support group. As a Robinhood consumer, I to find this extraordinarily unfair and unethical as a result of now I haven’t any strategy to get right of entry to my investments on Robinhood. That is my cash that we’re speaking about, and I would like get right of entry to to my cash. Robinhood obviously does now not hang as much as its stated “values” relating to simplicity and retaining their product to the perfect same old. I’ve emailed this corporate a number of occasions inside the previous week, but no resolution or reaction has been supplied to me.
“The hacker used my checking account data to empty my complete bank account in the meantime Robinhood does not anything.”
I reported fraud/hacking of my Robinhood account at the 2d of June. I’ve been from side to side with Robinhood’s reinforce heart, in the meantime a hacker has tired 1000’s of greenbacks from my portfolio. I’ve despatched over 10 emails, verified my id, and jumped via each hoop they put me via. They didn’t freeze my account. They didn’t lend a hand in converting my password as an alternative they’d ship me a information on how one can trade my password myself. Sadly the hacker modified the e-mail related to my Robinhood account and my password so I may not get right of entry to my account. Robinhood reinforce heart takes days to respond to emails and has nonetheless now not executed anything else to lend a hand me by any means. The hacker used my checking account data to empty my complete bank account in the meantime Robinhood does not anything. I’ve executed the whole lot I will to take a look at and save my portfolio and now not lose each buck I’ve earned and stored, however Robinhood won’t assist.
“This week my telephone will likely be close off and I gained’t have the ability to have enough money meals.”
All of my cash is secured in Robinhood. I exploit Robinhood as my financial institution as a result of they solicited me by means of virtual advertising for money control products and services. I agreed. That is my brokerage account. Roughly 3 weeks in the past I messaged Robinhood a couple of rate on my MasterCard. I didn’t acknowledge the fees. I messaged them again 2 days later to state I discovered the fees and the problem used to be resolved. Robinhood limited my account. I haven’t been ready to get right of entry to any of my cash for just about 3 weeks. I will’t use my MasterCard. I will’t withdraw to my financial institution. I’ve emailed Robinhood no less than 15 to twenty occasions. I all the time get the similar computerized reaction containing language about COVID 19 and principally pronouncing they’re going to be in contact. I’ve referred to as the indexed telephone quantity for the trade and it’s am computerized recording pointing out that I wish to pass to the site or app and do the similar factor I’ve already been doing. I began messaging Robinhood reinforce on Twitter. Nonetheless no solution. I’m a deficient guy. The entire of my financial savings in Robinhood is handiest about $2,000. It’s actually the one cash I’ve. Closing week as a result of I will’t get right of entry to my cash in Robinhood I needed to overdraft my checking account. This week my telephone will likely be close off and I gained’t have the ability to have enough money meals. It’s been 3 weeks. I’ve by no means as soon as been ready to in reality get a human generated e-mail or telephone name. I’m now not going to make it with out get right of entry to to my cash. Any person please assist me. I’ve paperwork to reinforce all is the statements inside and would be at liberty to give you the multitude of emails, tweets, and get in touch with data to make sure. Once more, I’m begging. Please take the restriction off my account. Reply. Lend a hand. I’m going at the back of on my expenses and not able to go on a spree. It’s been weeks…. I will’t make it every other week.
“My portfolio has suffered main losses that shouldn’t have came about if my account wasn’t limited…”
Robinhood LLC. limited my account. I may now not promote or industry my shares. Within the technique of last my account my portfolio has suffered main losses that shouldn’t have came about if my account wasn’t limited and I used to be allowed to promote once I had to. In inventory buying and selling timing is important. 5 to 7 trade days for a reaction and my portfolio will likely be considerably broken. No telephone quantity to name. No cause of restriction.
“This corporate is a huge rip-off.”
I opened an account with E*TRADE which is a valid corporate and no drawback in any respect. They deducted the cash from my checking account in an instant to pay for inventory and I purchased the inventory and offered it. I assumed Robinhood used to be the similar factor. I gave all of them my checking account data and idea they in an instant deducted cash for inventory that I purchased per week later. I had no concept that they hadn’t already taken the cash out of my checking account prior to I purchased the inventory as each different corporate does. I by no means heard of any individual “lending” cash for a inventory. I believed once I purchased the inventory the cash had already cleared my account. So per week later once I were given what I assumed used to be a brand new rate for $50 once I purchased and offered the inventory I attempted to touch the corporate to reversed the rate with the financial institution considering it used to be a mistake, however they have got no telephone quantity. So I reversed the rate considering it used to be a double invoice. Ahead of I did that I attempted to name the corporate however they have got no telephone quantity. I then closed my account. Now they need to rate me a 9 buck reversal price even if they saved all of the make the most of the inventory I offered and the “unfastened” inventory they gave me. In addition they are charging a per month price that used to be by no means disclosed. This corporate is a huge rip-off. And if there’s a drawback there’s now not even a telephone quantity to name. If I used to be ready to get anyone at the telephone once I first had the issue and so they defined it to me all of this shouldn’t have came about. I handiest need to be made entire. I were given no make the most of any transactions and handiest need to stay my unique $50 with out them charging me a 9 buck penalty for one thing that might’ve been have shyed away from if they’d customer support and transparent stipulations while you obtain the app.
“When their app fails to cause my set sells, I will not effectively promote on the peaks and purchase within the dips.”
I’ve again and again set restrict promote orders to cause sells when BTC reaches my goal numbers. Alternatively, Robinhood again and again fails to execute those restrict sells. I’ve complained prior to and recieved a fundamental “it’s now not our fault reaction”. Alternatively, those screw ups are costing me cash. As of late $370 and I’m positive it’ll be extra via middle of the night. When their app fails to cause my set sells, I will not effectively promote on the peaks and purchase within the dips. I’ve requested for repayment, however sadly I can most certainly obtain every other “It’s now not our fault e-mail”…. If I even gained any reaction in any respect. I’m posting this right here to peer if a good-faith effort is made to make me entire and connect this factor. If now not, I can be posting the screenshots and movies I’ve (evidence of the failed triggers) within the dealer crew (150k participants) and contacting an legal professional.
“My account is frozen and they’re handiest permitting me to promote extra inventory to hide fictitious margin name request”
I consider Robinhood to be manipulating safety, falsely reporting margin calls and developing alternatives to extend yield returns via now not permitting me to repay the margin steadiness in an instant throughout the Robinhood app. I’m receiving margin name request to promote or deposit inventory. I’ve offered greater than $8,000 price of inventory or choices to hide the texts and emails I obtain day by day. My account is frozen and they’re handiest permitting me to promote extra inventory to hide fictitious margin name request. I’ve misplaced greater than $5,700 and their personnel has mentioned that the finances are pending. Sadly, it’s been 3 days and the promote of Zoom inventory has now not materialized like the opposite inventory offered.
“It’s been per week, I’ve emailed them a couple of occasions with completely no reaction.”
I’ve been with Robinhood for over 2 years without a factor. My account was locked as a result of they mentioned {that a} 3rd celebration had attempted to get right of entry to it. Fantastic, I respect this selection. The issue is when I’ve tried to get to the bottom of this factor and make contact with customer support, the telephone quantity they supply merely tells me to e-mail them. I e-mail customer support and not anything. No reaction, and no method for me to regain get right of entry to to my account. It’s been per week, I’ve emailed them a couple of occasions with completely no reaction. That is ridiculous, I may well be shedding cash in line with their critical loss of anything else comparable to customer support. I used to inform folks to make use of Robinhood as a result of I thought it used to be a nice provider which I can not do. This loss of customer support is irresponsible for the individuals who use it and must be fastened. I would love some type of customer support to touch me so I will get right of entry to my account once more.
“I would like my finances returned to me…”
I lately offered inventory from My Robinhood account and feature to be had finances to switch. After I to withdraw it from Robinhood again into my checking. It doesn’t matter what I do, I am getting the message “Error Account Withdrawals Disabled”. I’ve contacted them via e-mail and there is not any strategy to touch them via telephone. That is extremely abnormal and is a borderline SEC factor. I would like my finances returned to me at highest or a telephone name with an excellent clarification as to why this is occurring. Both method, I would like my a refund.
“I’ve endured to e-mail on Might seventeenth, Might twentieth, Might twenty first, Might twenty seventh, June fifth, Jun sixteenth and June 18th…”
I spotted fraudulent fees in my industry account with Robinhood, and I contacted them in an instant. Any person had gotten get right of entry to to my account, offered all of my shares, and transferred all of the finances out. I first notified Robinhood of this on Might twelfth by means of e-mail. They have got no quantity for me to name. Excluding asking what transactions had been fraudulent and for me to proivde ID they have got now not spoke back to me since. I’ve endured to e-mail on Might seventeenth, Might twentieth, Might twenty first, Might twenty seventh, June fifth, Jun sixteenth and June 18th however haven’t any gained any reaction rather then an automatic responses on Might twenty seventh pronouncing thanking me for offering the ideas (which used to be supplied on Might seventeenth). I contacted their Twitter account on Might twenty first as smartly requesting a host to name, however had been instructed they don’t have any assist line and that they’d escalate my case.
“They took my cash and won’t both give it again, give me get right of entry to.”
I made a $3,000 deposit and they’re refusing to offer me get right of entry to to cash. I will’t withdraw it or do anything else with it. That $3,000 is the cash I put into the account and now not what I made buying and selling with their app. They took my cash and won’t both give it again, give me get right of entry to.
“They’re appearing as being bought in my portfolio however now not appearing as having the ability to promote.”
My invested cash is being held hostage because of a pc glitch with Robinhood going on Might 20, 2020. I made a Prohibit Promote Order for six,515 stocks of a inventory on Might 20, 2020. That order used to be rejected and canceled via Robinhood in an instant however the ones 6,515 stocks weren’t returned to me as a way to promote when wanted. They’re appearing as being bought in my portfolio however now not appearing as having the ability to promote. So must this actual inventory plunge, I’m not able to promote the ones shares as a result of I will’t get right of entry to them. This may be a very simple repair for RH to proper the pc glitch that has frozen the ones shares however I will’t get anyplace with their reinforce group with repeated emails. The telephone reinforce provider handiest reroutes you to e-mail. I did create a Twitter account to message their reinforce group that method however similar as e-mail, handiest generic responses are despatched again, that they’re not on time because of top quantity. I would like assist!!! May you please assist me get to the bottom of this factor.
“It says that withdrawal has been disabled”
I’ve been seeking to withdraw my cash from Robinhood Monetary but if I attempt to switch finances from my Robinhood account to my again it says that withdrawal has been disabled. I’ve been looking forward to 2 weeks for reinforce to assist however they have got now not. I would like all my cash transferred to my checking account after which my factor will likely be resolved.
“Robinhood purposely is unreachable via telephone…”
I lately tried to industry securities from a monetary products and services brokerage company, Robinhood Monetary, LLC. I made a number of fresh deposits and a number of other deposits prior in nice religion to Robinhood to industry securities. There are lots of inherent elements constructed into the construction of Robinhood’s operations that point out fraud, negligence, and misrepresentation of its products and services is going on. Robinhood, when its buying and selling platform is operational would permit securities to be bought, alternatively when it got here to promoting the ones securities, time and again the Robinhood app can be utterly inaccessible and unavailable. I used to be now not even ready to get right of entry to or view money, securities, and different belongings supposedly in Robinhood’s regulate, moreover it used to be unattainable to shop for, promote, or industry securities. Robinhood, when its buying and selling platform is operational would permit securities to be bought, alternatively when it got here to promoting the ones securities, time and again the Robinhood app can be utterly inaccessible and unavailable. Robinhood’s platform can be inaccessible for hours or days at a time and would now not display securities not too long ago purchased as a part of the holdings, so it used to be not able to promote them, and the securities bought had been by no means delivered in any usable sense. Robinhood successfully stole the finances meant to be allotted to the securities. Robinhood now not handiest didn’t have a backup gadget however additionally they refuse to be in contact with their shoppers over the telephone, and don’t reply to emails in regards to the subject. Robinhood purposely is unreachable via telephone and they have got no backup gadget in position equivalent to reside phone brokers to name so as to execute trades or have finances transferred. Via false promoting and misrepresentation of products and services Robinhood enticed shoppers to relay huge quantities of private and fiscal data in trade for being set-up on a rigged platform that drives investor losses via its defects and malfunctions. Robinhood’s utility and products and services are marketed and disguised as a competent making an investment platform when, in fact, the design and integrated defects in their infrastructure and platform permit Robinhood to benefit when their shoppers lose. Orders robotically don’t execute, equities and choices will disappear out of your portfolio, and customary options like the power to interchange pending orders does now not exist on Robinhood’s platform.
“Robinhood took a bit over $2,400 out of my account…”
Robinhood took a bit over $2,400 out of my account without a clarification. I’ve despatched a couple of emails over the past 2 weeks asking why this came about, without a reaction excluding for a couple of computerized emails.
“Robinhood holds our cash with out letting us striking the cash again into our personal checking account, which is a type of robbery.”
I opened a Robinhood account a couple of months in the past and invested roughly $500 to promote and industry shares. I lately offered some shares and made $222.59 through which I sought after to withdraw from my Robinhood account to position into my checking account. Alternatively, I stay getting an error message pronouncing “Account withdrawal disabled”. I’ve attempted to touch the corporate 2 occasions by means of e-mail since they simply supply customer support via e-mail and now not in some other form of communique, and it’s been 5 with out a reaction. I took a while to analyze on-line if others had been experiencing the similar factor, I’ve noticed a number of posts from people on social media that they have got skilled the similar factor the place Robinhood doesn’t allow us to shoppers, withdraw cash from our Robinhood account to position into our checking account, Robinhood holds our cash with out letting us striking the cash again into our personal checking account, which is a type of robbery. I’ve video and picture proof, in addition to statements of each and every failed withdraw try and e-mail proof as smartly. Please assist me with this factor, I want to get my cash from my Robinhood account however Robinhood helps to keep ignoring my emails.
“I used to be not able to take my benefit…”
A variety of occasions now Robinhood’s web site has been down and it’s costing me $$$. As of late they had been down and i used to be not able to take my benefit of $3000. They’ll now not come clean with their errors. Once more now not the primary time, however expectantly lately and this grievance are the final. I would like what’s rightfully mine.
“Robinhood has no customer support to talk of”
Robinhood app allowed scammers to invest in a debit card I by no means gained or used. Those scammers made purchases in Brazil with Brazilian traders, a rustic I by no means been prior to. I misplaced round $700, overdrafting the account and now Robinhood claims I’m borrowing from margin for those fraudulent claims. Robinhood has no customer support to talk of and in case you record those fraudulent fees, all you’re going to get is a inventory reaction to your e mail claiming they’re going to reply in some unknown time later. They have got no telephone quantity to name to verify whether or not anyone is even tracking their fraud gadget. To go back my cash and cope with fraudulent fees in a well timed means, don’t simply allow them to take a seat whilst your shoppers endure. Particularly now the place many US electorate are struggling economically because of the pandemic.
“I despatched a number of emails asking to payoff my steadiness.”
This has been ongoing since early March 2020 once I began to understand cash lacking from my account. Alternatively, more moderen used to be the incident that transpired round Might 26, 2020. I consider Robinhood is manipulating safety, falsely reporting margin calls and developing the chance to extend yied go back via now not permitting the shoppers to repay their present margin steadiness throughout the Robinhood app. I despatched a number of emails asking to payoff my steadiness. Alternatively, I began getting notification that I had a margin name. I offered greater than $8,000 price of inventory or choices and the margin name used to be by no means paid. Round Might 27, 2020, I offered ZM inventory for $2,500, then the finances disappeared. Tomorrow, I had every other margin name and the steadiness in my account as -$1.07. The extra inventory I offered the extra the finances vanished from my account. My account is frozen during the week and it takes Robinhood personnel 4 or extra days to respond with a normal e-mail that doesn’t cope with any of my considerations or issues.
“Bait and turn — or false promoting?”
I lately opened an account with Robinhood.com making an investment. They broadly put it up for sale a function of ‘Fractional Stocks’ having the ability to be bought as smartly a dividend reinvestment. Neither of those is in reality true. They as an alternative ‘waitlist folks’ after which don’t give particular solutions to inquiries on both matter despite the fact that I’ve attempted a couple of occasions. Isn’t there some strategy to treatment as bait and turn – or false promoting? There are these days over 1,000,000 folks waitlisted.
“I’ve been looking forward to 3 months for any replace and determination.”
I tried to open an account 3 months in the past and used to be denied with an e-mail pointing out that I already had an account. I had by no means tried to open an account so I contacted customer support and used to be supplied with an e-mail cope with that they stated used to be registered to my data. The e-mail cope with supplied hasn’t ever been my e-mail and used to be suspicious in nature. I in an instant filed a fraud grievance. I’ve been looking forward to 3 months for any replace and determination. I’ve reached out a couple of occasions and stay getting generic responses to stay ready. I’ve asked to be contacted by means of telephone and used to be instructed they can not do this. Any person is the usage of my private data fraudulently. That is extraordinarily relating to to me and I consider 3 months is various time for an replace on the very least.
“Their telephone does now not paintings”
I’ve my account limited and will’t come up with any individual to assist me with my account, simply an e-mail that claims they’re going to reply in 3 trade days which they don’t and their telephone does now not paintings. I’ve virtually $6,000 invested on this corporate and no phrase again for me to retrieve the cash.
“The hacker has stolen $8,000 and Robinhood isn’t dealing with the placement…”
On June ninth anyone accessed my Robinhood inventory acct and I misplaced get right of entry to to my acct. Ive been coping with Robinhood for three weeks via e-mail as there is not any strategy to touch them via telephone. I in spite of everything have get right of entry to to my acct once more and the hacker offered all my shares and in some way used to be ready to withdraw round $8,000 from my acct. I will not get Robinhood to mend this. Now when i attempt to withdraw my cash it wont let me purpose it tells me they are able to handiest put again into financial institution cash got here from. Neatly that’s a lie as a result of they let anyone else take cash into every other account. I’ve numerous evidence to turn out this. So principally the hacker has stolen $8,000 and Robinhood isn’t dealing with the placement and even responding promptly.
“This doesn’t make any sense as I didn’t deactivate my account.”
I had $119,132.25 in my Robinhood account on Might 28. On Might twenty ninth I approved a switch of $50,000 to my related financial institution. Later, at the similar day I opened a brand new account with TD Ameritrade and certified them to transport the remainder $69,132.25 from Robinhood to TD Ameritrade. At the moment, my Robinhood account says it’s limited. I’ve messaged them via their “Touch Toughen” hyperlink at the site and gained no reaction. As of late, I tried to transport the remainder $69,132.25 out of Robinhood and into my checking account and gained a gadget message that my account is deactivated. This doesn’t make any sense as I didn’t deactivate my account. I need to transfer my finances out of Robhindood. I would love the remainder $69,132.25 transferred clear of Robinhood to my account with TD Ameritrade. And, I would love a reaction from buyer reinforce indicating that is underway and an ETA in which this will likely be finished.
“There’s no customer support in any respect.”
Not able to withdraw my to be had finances, there is not any customer support in any respect. They have got a host that sends you on-line then emails a bot. I’ve $2,600.00 I’m not able to get right of entry to, possibly it is a police grievance?
“Robinhood used to be down for all of the day, and I used to be caught on this industry and ended up shedding cash…”
At the week of March 2d, 2020, Robinhood skilled 3 other outages that avoided its customers to accomplish any buying and selling. Throughout this time, I suffered huge losses to my portfolio virtually totaling 40%. I entered a industry so as to promote, once I attempted to promote at its height, Robinhood used to be down for all of the day, and I used to be caught on this industry and ended up shedding cash as I couldn’t promote till after a large selloff. Moreover, I tried to execute a promote for a separate inventory prior to its income record tomorrow, and I may now not execute the promote as RH used to be down. By the point RH used to be functioning once more, that inventory used to be now not price as a lot and I sought after to carry at that time. I attempted to cancel the promote so I didn’t take a loss, and I couldn’t I reached out to RH reinforce to take a look at to cancel the sale, they by no means were given again to me and the sale used to be achieved at a loss. This came about to me AGAIN when Robinhood used to be down tomorrow on Tuesday. I jumped throughout the hoops I had to get the provisional credit score that they promised their shoppers, I didn’t even be expecting a credit score anyplace close to what my precise losses had been. They JUST were given again to me, refused ANY credit score, and once I requested why they wouldn’t provide an explanation for. They only “apologized” for my losses and stated that’s all they are able to do. That is utterly unacceptable. They’d THREE outages that value myself and a number of other others cash. Their loss of making an attempt to amend this example in any respect is atrocious. You’re a brokerage corporate, when different firms value shoppers a loss, they pay for it. I would like Robinhood to offer my account with a provisional credit score totaling no less than 50% of my discovered losses because of their outages.
“It had grow to be transparent the this factor used to be a question of FRAUD that appeared to be interior…”
Might 22,2020 I opened an account with Robinhood Monetary LLC for the aim of purchase stocks of AAL (American Airways) inventory. This used to be a luck. The issue came about once I misplaced get right of entry to to my account . All makes an attempt to realize get right of entry to failed, even whilst corresponding with Robinhood. Per week or so of validating who I’m I received get right of entry to to my account, or what they sought after me to consider used to be my account. It wasn’t! This used to be a brand new account that used to be antisocial of my 1st an handiest funding. I endured to be in contact with them by means of e-mail inquiring for to talk to a consultant as this correspondence used to be now not useful. It had grow to be transparent the this factor used to be a question of FRAUD that appeared to be interior. Had I now not screenshot the preliminary AAL acquire there can be no evidence from the Robinhood platform rather then my financial institution observation. Please assist me hang those looters responsible.
“They have got locked down my account and refused any reaction to my inquiries.”
Robinhood has successfully stolen my cash. I in the beginning deposited ~$30,000 a number of months in the past. As I’m seeking to withdraw my steadiness, they have got locked down my account and refused any reaction to my inquiries. For over two weeks, I’ve despatched day by day emails. They don’t supply a telephone quantity for buyer reinforce, handiest e-mail. Lately, they simply supply computerized responses pointing out to reply inside 24-48 hours. Alternatively, since Might twenty first (lately is June sixth), they have got now not spoke back to anything else. Beginning Monday, I can be contacting criminal reinforce.
“Turns out now not handiest unethical however unlawful.”
I deposited $1,000 into my account on Mar 5 and on the other hand on Mar 17. I now have a closing steadiness in my account of $468.41. On Mar 18 I had a failed deposit of $4,000 and on Mar 24 I had a failed deposit of $7,000. I by no means had get right of entry to to those finances and so they by no means effected my account steadiness.When I attempt to withdrawal my steadiness of $468.41, the gadget does now not permit me to take action. After I reached out to reinforce they instructed me I needed to redeposit the $11,000 to then withdrawal the $11,468.41 general. That is utterly needless because the tried deposits had been by no means made to be had to me and so they by no means cleared my account. Apparently Robinhood is making an attempt to carry numerous folks’s cash if they have got a failed deposit which turns out now not handiest unethical however unlawful.
“I were given my unfastened inventory and he or she didn’t…”
My spouse despatched me a hyperlink from Robinhood, it stated if I enroll, she would get a unfastened inventory and I’d get a unfastened inventory. I signed up, and he or she didn’t get her unfastened inventory. After I despatched an e-mail to inquire about why I were given my unfastened inventory and he or she didn’t, they then stated I had to hyperlink my checking account to my account. Their program does now not say that could be a requirement and the one strategy to hyperlink an account it to switch cash into the Robinhood web site. One thing It’s not that i am prepared to do but. I signed up as required via their promoting, and now they modified the foundations and feature cheated my spouse out of her unfastened inventory.
“Robinhood matrix knowledge crashed…”
I’ve contacted Robinhood over 20 occasions within the final two weeks for a similar factor, and each unmarried time I’m met with a 3-4 day not on time reaction that by no means addresses my problems. I’ve deposited over 500 bucks into my Robinhood account, and my account mirrored with reference to 200 p.c build up in my monetary portfolio a couple of week and a part in the past. On account of this, I tossed more cash into the account however they didn’t pull the cash in the time frame they stated they’d, as an alternative they pulled it early, inflicting a opposite switch. This limited my rapid deposits for roughly 4 days, however I adopted the foundations they mentioned and I offered a variety of shares to make up the delta of reversal off of my further income I made the day prior to. They didn’t re-enable my account, took my income, and saved my account locked for fast deposits for the entire week, even if I didn’t purchase any shares with the deposited quantity that used to be reversed… Subsequently they stole 260 bucks of income after the reversal, even if the finances weren’t used. Then final Friday, the platform confirmed after hours advertising upon trade opening and I had shares that had been about to be bought and offered that had been setup the evening prior to. Robinhood matrix knowledge crashed, confirmed no graphical knowledge, handiest confirmed afterhours advertising at 10am EST and I used to be not able to dump a inventory that used to be losing briefly because of the reality it used to be appearing after hours buying and selling. I misplaced with reference to 400 on account of that stunt, and led to me to shop for shares at a lot upper valuations and led to me now not as a way to cancel any transfers that had been made. My account is now disabled from permitting any withdraws even if it says I be capable of withdraw my finances again to my account. It offers me an error and says handiest the unique account will also be withdrawn too, even if it IS the account is used to be transferred from in the beginning. At the ultimate grievance, they’re appearing handiest 380 bucks in my account general, which is unreal and really, very mistaken. There must be with reference to 1000.00 bucks within the account. And I sti have now not heard from a unmarried soul. They have got no indexed telephone quantity and when coping with monetary futures and choices and shares, you wish to have as a way to have rapid reinforce. How the heck are you able to have a inventory trade with out having the ability to get customized reinforce or have explanations. They have got screwed me out of 1000s of greenbacks since I restarted the platform final 12 months and I would love an investigation executed on behalf in their banking practices, infrastructure coding that fails ceaselessly, their deficient excuse for any reinforce approach, and an overly uncaring means of the way cash is manipulated and persons are ripped off. they’re earning profits off of folks via now not explaining the whole scope of any monetary consequences, nor have I been expressly instructed I used to be being financially penalized. In addition they instructed me I used their margin purchasing talent, however my margin has ALWAYS been became off as a result of I don’t industry with I need a complete investigation into my account and the budget that had been transferred to determine what they did with my cash. They already had “discovered cash” floating round within the ether final week of about 160 bucks. I do know they’re mendacity. I need a value breakdown of the place my cash used to be used, charges, and feature them create a compulsory telephone reinforce for the platform. They’re coping with tens of millions of greenbacks with out phone or rapid reinforce of any type. In any case I would like my account reinstated, consequences, if given, I would like got rid of, and I would like my account to be indexed as nice status being able to withdraw my finances again to my account.
“They thieve from the deficient!”
I bought 26 stocks of Groupon via this app in April and not offered the ones stocks but lately once I went at the app I’ve only one percentage. I don’t know how an app that’s meant to be for buying and selling for folks with little cash and so they thieve from the deficient!
“I don’t need to create a brand new account — I simply need get right of entry to to my previous one and my cash.”
We opened a Robinhood account on Might 31 and transferred $100 from my financial institution to that account. I get right of entry to Robinhood via an app on my telephone. I attempted to log in on June 10 and may now not (I feel I entered my pin incorrectly). After I attempted to log in tomorrow with the right kind credentials the gadget saved telling me I’ve to finish my log in to create an account. It’s as though my unique account does now not exist. I don’t need to create a brand new account – I simply need get right of entry to to my previous one and my cash. I’ve contacted Robinhood reinforce and handiest get same old responses which might also be robot. There’s no telephone quantity for buyer reinforce. I discovered two numbers on the net but if I name them a recording says to log in for your account for reinforce and the decision is hung up.
“At this level they’re retaining my finances hostage.”
I’ve $10,000 of my very own cash on Robinhood. When I try to pull cash out of my account I am getting an error message. This has been going on for just about 2 weeks now. I’ve reached out to their reinforce group on a couple of events without a reaction. At this level they’re retaining my finances hostage. I’ve totally known myself with drivers license, passport, and banking pdf statements. I want to have general get right of entry to to my cash. I would like them to answer me via solving the withdrawal error.
“You don’t simply have a site that’s all about cash and no customer support”
I’ve been seeking to withdraw cash out of my Robinhood account to my checking account as a result of I’m going via a hardship. The finances display that it’s money to be had to be withdrawn. I simply need my cash. It helps to keep pronouncing “error: account withdrawal disabled” I’ve contacted customer support. I haven’t heard anything else from them. You don’t simply have a site that’s all about cash and no customer support! I would like my $2,085.96!!!!!!! I simply need my cash in my account! I’m going via a tricky time and this deficient customer support isn’t serving to! I would like my $2,085.96.
“It’s been happening 3 months and also have now not had any reaction from their customer support…”
I’ve been seeking to withdrawal my cash from Robinhood again to my banking account, and it says “Account Withdrawal Disabled”. I’ve contacted their group with about 4 other emails and three request in their site, and feature contacted the Twitter “Robinhood Lend a hand” web page. It’s been happening 3 months and also have now not had any reaction from their customer support, and nonetheless an not able to tug the withdrawable amount of cash that it says I’ve. I will not uncover the answer to get my a refund from anything else on-line nor can I touch any one to assist me from Robinhood. I simply need as a way to get my a refund from Robinhood. I would like as a way to make withdrawals from my account. This is all.
“The app helps to keep writing that because of top visitors I will’t see signals…”
I’ve a buying and selling account with Robinhood. As of June 18th their app hasn’t been operating smartly. I positioned orders to be offered at marketplace worth for benefit. At time of request, the corporate’s app both reacts too sluggish to execute order or the corporate immediately out manipulates the platform to profit them. The app helps to keep writing that because of top visitors I will’t see signals. From nowhere in opposition to the tip of the day lately the app confirmed that I had over $4,500 then about 2 mins later it became to under $3,500. I had submitted NKLA order lately to be offered and the corporate didn’t promote. I despatched a number of messages and all I were given had been auto generated messages. After my ultimate message which I integrated that I can touch BBB. Robinhood cancelled my order I consider round 1618 and claimed that they weren’t ready to promote to near.
“My cash is frozen”
They have got taken my cash however limit me from the usage of their products and services even if I’ve executed not anything mistaken. My cash is caught and I’m shedding more cash. I’ve been limited from making purchases since June 26, 2020. My cash is frozen.
“The corporate stole my inventory and benefit.”
Purchased 20 stocks of a inventory (TOP SHIPS) the inventory cut up .. greater so much. Checked my earnings … my 20 stocks vanished with out me promoting or shifting to a dealer. I complained were given e-mail with case [redacted]… without a different clarification or go back of shares and benefit. In a while after submitting grievance were given error message whilst having a look up inventory, now not supported on Robinhood. Checked once more… inventory went from 10 cent a percentage to $ 1.36 a percentage. The corporate stole my inventory and benefit. I checked all my transactions .. I handiest purchase by no means finished a sale. By no means transferred any inventory to dealer. It’s robbery and the corporate Robinhood stole my 1st actual earnings.
“Robinhood locked me out of my brokerage account pointing out there used to be ‘suspicious’ logins from Cuba…”
Because of being deployed at Naval Station Guantanamo Bay, Cuba, Robinhood locked me out of my brokerage account pointing out there used to be “suspicious” logins from Cuba which used to be clearly me. I emailed Robinhood 4 occasions and contacted their reinforce group on Twitter however they haven’t executed anything else to get to the bottom of the problem since June 2d. Within the period in-between I haven’t any get right of entry to to any of my shares or investments which is shedding me cash as the times pass via.